Backup & Recovery Plan
A structured system for protecting website data by creating regular copies that can be restored when needed to continue running a website.
Purpose & Importance of a Backup Plan
The purpose and the importance of a backup plan is to protect against risks such as hardware failure, human error, cyberattacks, and natural disasters.
It keeps user websites available and minimizes downtime when something goes wrong.
Risks You Can't Afford to Ignore
Over 60 percent of small businesses lose data because they lack proper backups. For a platform like ours where thousands of users depend on us to keep their websites running, the stakes are even higher.
A single outage doesn't just cause downtime; it destroys user trust, and damages a company’s reputation.
Our Backup Strategy
Automated Backups
Daily full backups and hourly incremental backups to capture all changes across active websites.
Restore Points & Retention
Multiple backup versions retained for flexible rollback and instant disaster recovery.
Multi-Location Storage
On-site and cloud redundancy to ensure data is always accessible regardless of physical hardware status.
Encryption & Security
All backup data encrypted and protected against unauthorized access or tampering.
The Recovery Process
Detect
Monitor for any failed backups, unusual changes, or other issues to begin backup recovery process immediately.
Restore
Recover the most recent clean backup from the correct source, prioritising the most important site data first.
Verify
Check that links, pages, forms, and core features work correctly before going live.
Notify Users
Keep users updated during the recovery process and send a final confirmation once everything is back to normal.
Next Steps & Contact
- Ongoing monitoring and periodic testing of backups
- Continuous improvement based on previous downtimes for our website
- Reach out to our backup and recovery team with questions or feedback